Frequently Asked Questions

Please find below a selection of frequently asked questions. If your query is not addressed here, please email us at info@khaliquelondon.com

 

Do your designs come in different sizes?

Sizes - Cushions & Pillows:
Our cushions and pillows are offered in a selection of sizes, these are displayed on the product page and are shown in centimetres. Cushion and pillow sizes range from 40x25cm to 43x43cm.
If you are interested in a design, but require a specific size, please email info@khaliquelondon.com with your query.

Sizes – Scarves, Shawls, Ponchos and Capes:
Each scarf, shawl, poncho and cape has the size displayed in centimetres on the product page. Selected designs are available in multiple size options. Where this is the case, a drop down size option is available on the product page. Sizes are displayed in centimetres. Prices vary by size due to the materials and hand-crafted nature of our collections.

 

How do I wear my Khalique scarf?
Our scarf and shawl designs can be worn in numerous ways. Scarves can both be tied at the neck, worn open or worn draped over the shoulders as a shawl. Wider scarves work beautifully worn draped over shoulders whilst narrow scarves work perfectly knotted at the neck. Our scarves are produced using the softest cashmere, buttery soft nappa leather and suede, meaning they knot and drape beautifully.

 

Are there particular scarves designed for men or women?
We feel people should wear whichever scarves they choose, however there are some designs such as our capes and ponchos that have been designed with the female form in mind. If you are looking to buy a gift for a man, please review our, Gifts for Him suggestions. If you are looking to buy a gift for a woman, please review our Gifts for Her suggestions. Many of our scarf designs are unisex and can be worn and enjoyed by everyone.

 

How do I care for my scarf?
Your shawl, scarf or cape will be delivered carefully folded in a rigid box. When you are not wearing your scarf or shawl, we recommend that you fold it carefully and return it to this box. Do not place other items on top of a folded Khalique scarf as this may result in creasing to the leather or suede. Do not expose your scarf to excessive water. To remove wrinkles from your scarf, use an iron on a low setting. Place a cloth or brown paper bag between the iron and the scarf. Gently and firmly use smooth strokes along the length of the scarf. Leather, suede and cashmere scarves and shawls should be professionally cleaned by a service specialising in leathers. Leather and suede designs will age gracefully as you use them.

 

What are your scarves and cushions made of?
Khalique products are made from the finest materials; these include leather, suede and cashmere. All leather and suede used by Khalique is real Italian leather. Details of the material used in each item is displayed on the product page. A glossary of terms is below. If you have any queries about the materiality of our designs please contact us at info@khaliquelondon.com

Nappa Leather:
Our nappa leather is derived from lambskins and is one of the supplest leathers available - famed for its soft handle. This buttery soft leather has a smooth and luxurious feel. Nappa leather will become softer and more beautiful with age.

Suede:
Suede is a type of leather made from the underside of the hide; it is softer and suppler than traditional leather. Suede drapes beautifully and is suited to scarves, shawls and cushions. Where cushion designs use soft woven suede, the suede is strengthened with a backing fabric to ensure durability.

Hair on hide:
Hair on Hide is a sumptuous texture, with the hair of the cowhide as a feature of the design. Much like natural leathers, hair on hide has a natural beauty but it can also be dyed, embroidered or embossed to create design interest.

Embossed:
A selection of our designs have been heat embossed, this process presses down on the leather or hide to form a pattern, adding a textural dimension to the material used.

Embroidered:
Khalique London utilises embroidery across our collections, this may be relief patterns, decorative detailing, all-over embroidery designs or hand embroidered bead, crystal or pearl encrusted embroidery. Khalique London works with skilled craftsmen in India to create intricate embroidery, which is often inspired by couture fashion detailing.

Woven:
Many Khalique designs celebrate the ancient art of weaving, our designs often mix materials to create luxurious and innovative products, these include woven suede, leather woven with suede, suede and cashmere, silk and leather, velvet and leather, and leather and cashmere. Woven designs drape beautifully, and provide a soft and tactile surface.

Plisse:
Plisse is a term used to describe fabric or leather that has been treated to create a permanent crinkle, puckered or folded design; this technique can create textural interest or the appearance of a pattern by folding or pleating the leather or fabric and fixing in place with a heat treatment.

 

Are your cushions and pillows supplied as a cover or with a filler?
All Khalique cushions and pillows are supplied filled with a cushion or pillow inner. Each cushion is supplied with the inner inside the cushion ready to be placed in your home. Each cushion has a hidden zip, so cushion fillers may be removed for storing, or replaced as required.

 

Why can’t I find my location in the drop down menu?
Unfortunately we cannot currently deliver to all locations. When using the drop down address location menu, you may not find the location you wish to deliver to. If your country is not on this list and you would like to place an order, please email us at info@khaliquelondon.com to see if shipment can be arranged.

 

Are customs duties and taxes covered?
During the checkout process customs duties and local taxes will be calculated and added to your order. Please add your items to the basket, and complete the checkout process in order to fully calculate the shipping, duties and taxes.

 

When will I receive my order?
Estimated delivery time is 4-7 days for items that are in stock in the UK and 6-9 days for all other markets shipped to. We are not responsible for delivery delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know. Items that are out of stock can still be ordered; Items listed as out of stock will have a lead-time of 3-4 weeks before delivery.

 

What is your returns policy?
Our returns policy can be found here. If you have any queries, please contact us at info@khaliquelondon.com

 

I am buying a gift, can I include a message with the delivery?
Yes, if you are buying a gift, please simply complete your order. Once you have the order confirmation email, simply forward it to info@khaliquelondon.com with the subject line as ‘GIFT’ and the message you would like us to include. Gift messages will be hand written on a notecard and can be no more than 60 words.

 

Can I have my order gift wrapped?
All Khalique items are delivered beautifully packaged either in branded fabric bags or gift boxes as standard.